Support Center

Everything You Need to Know
Before Working With Makes360

Got questions? We've got answers. Explore our comprehensive guide to how we work, manage timelines, and ensure success for your projects.


FAQ's

Clearing doubts
and concerns

Explore the most common questions about Makes360

Book a quick chat and we'll walk you through how we do things.

Lynn Bergmann
Lynn Bergmann
Project Manager
BOOK A CALL

We work on a diverse scale of projects ranging from brand identities, custom web design and development, to complex product strategies for both startups and established corporations.

Our process begins with discovery and strategy, moving into wireframing, high-fidelity UI design, and finally iterative development and QA testing to match your goals perfectly.

Depending on complexity, standard landing pages or smaller web apps take 2-4 weeks, while comprehensive digital transformations take anywhere between 2 to 4 months.

Your project is handled by dedicated in-house designers, developers, and project leads. No outsourcing—just highly tailored direct collaboration.

We use dedicated Slack channels, Notion boards for milestones, and weekly sync calls on Zoom/Google Meet to keep everyone aligned transparently.

We don't vanish! We provide a post-launch support window for bug-fixes and handoff training, with optional ongoing support plans tailored to your scaling needs.

Browse by Category
  • General
  • Services
  • Solutions
  • Website Development
  • Mobile Apps
  • Custom Software
  • AI Solutions
  • Cloud Services
  • Digital Marketing
  • SEO
  • Branding
  • Pricing
  • Project Process
  • Support & Maintenance
  • Security
  • Legal & Billing
  • Careers

General

What exactly is Makes360?

Makes360 is a digital transformation company that helps startups, SMEs, enterprises, and government organizations build scalable digital products. Our services include website development, mobile app development, custom software, AI solutions, cloud services, digital marketing, branding, and business consulting.


Was this page helpful?
Where are you guys based out of?

Our headquarters is in Mohali, Punjab, India. We work with clients across India as well as international markets through remote collaboration and digital project management.


Was this page helpful?
What kind of businesses do you work with?

We work with businesses in healthcare, education, manufacturing, retail, logistics, finance, hospitality, real estate, e-commerce, and public sector organizations, delivering solutions tailored to industry-specific needs.


Was this page helpful?
Can I work with you if I'm not in India?

Yes! We regularly collaborate with clients from multiple countries using online meetings, collaborative project tools, and transparent communication throughout the project lifecycle.


Was this page helpful?
Why should I pick Makes360 over other agencies?

We combine strategy, design, development, marketing, and long-term support under one roof. This allows businesses to work with a single trusted partner instead of coordinating multiple agencies or freelancers.


Was this page helpful?

Services

What all services do you guys offer?

We provide website development, mobile applications, custom software, AI-powered solutions, cloud services, SEO, digital marketing, branding, UI/UX design, and business consulting.


Was this page helpful?
Can I hire you for more than one service?

Yes! Many of our clients combine development, branding, digital marketing, and ongoing maintenance into a single engagement for better consistency and faster execution.


Was this page helpful?
Do you do one-off projects or only retainers?

We handle both fixed-scope projects and long-term monthly retainers depending on your precise business scaling needs.


Was this page helpful?
Can you update my existing business instead of building new?

Absolutely! We can securely redesign, upgrade, cloud migrate, or extend your existing architecture systems while perfectly preserving historical business logs and consumer databases.


Was this page helpful?
Do I get a free consultation first?

Yes! We begin with a complimentary technical discovery session to identify your performance bottlenecks, feature dependencies, and target budget margins before locking a roadmap.


Was this page helpful?

Solutions

What enterprise automation solutions do you offer?

We build end-to-end automation spanning Business Process Automation, AI workflows, CRM pipelines, and Sales tracking setups optimized to remove operational delays.


Was this page helpful?
Can your solutions handle high multi-tenant traffic loads?

Yes. Our structural solutions feature isolated multi-tenant schemas, high scalability parameters, and automated server balancing protocols.


Was this page helpful?
Do you offer ready-to-deploy products?

We offer specialized foundational frameworks for CRM, LMS, and ERP pipelines which we fully tailor to fit your explicit workflow layout.


Was this page helpful?
Are your automation solutions platform-agnostic?

Yes, they are engineered to connect smoothly across web browsers, dedicated local software platforms, and mobile apps natively.


Was this page helpful?
How do your solutions measure efficiency gains?

Every integrated solution builds live dashboard analytics showing computational resource rates, cycle times, and calculated conversion loops.


Was this page helpful?

Website Development

Which technologies do you write core websites in?

Our technical stack includes specialized frontend configurations in React.js, Angular, and Vue.js, balanced with backend environments like Node.js, Laravel, and Python.


Was this page helpful?
Do you offer specialized e-commerce development?

Yes. We build scalable custom e-commerce channels alongside optimized configurations for platform solutions like Shopify and Magento stores.


Was this page helpful?
Are all sites optimized for dynamic layout responsiveness?

Every line of code is compiled to automatically resize layout scaling across mobile platforms, tablets, and wide computer interfaces smoothly.


Was this page helpful?
Do you upgrade outdated code structures?

Yes, our legacy team manages complete site overhauls to scale performance metrics, load speeds, and web security scores.


Was this page helpful?
Will the code meet strict SEO standards?

We deploy clean, minified markup schemas, correct structural tags, metadata fields, and fast loading styles out-of-the-box.


Was this page helpful?

Mobile Apps

Which environments do you program application engines in?

We construct cross-platform utilities using Flutter and React Native, as well as native systems configured using Swift and Kotlin structures.


Was this page helpful?
Do you support publishing on app store markets?

Yes, our teams cover deployment tasks, privacy configurations, and approvals across both Google Play Store and Apple App Store dashboards.


Was this page helpful?
Can your apps handle offline functional data states?

We deploy secure local database stores (like SQLite and Realm) that cache application operations and sync with servers when connection returns.


Was this page helpful?
Do you offer live maintenance contracts for mobile applications?

Yes, we continually manage version updates to match new OS releases, resolve bugs, and balance API connection stability.


Was this page helpful?
How are application notification pipelines designed?

We anchor high-speed cloud clusters via Firebase Cloud Messaging (FCM) or Apple Push Notification systems (APNs) for instantly tracking user updates.


Was this page helpful?

Custom Software

What sets custom enterprise apps apart from ready templates?

Custom software fits your operational layouts completely, avoiding unnecessary recurring overhead tools or feature clutter.


Was this page helpful?
Can you interface software with existing internal databases?

Yes, we build secure, dedicated custom middleware APIs that map internal database logs smoothly into clean, responsive layout interfaces.


Was this page helpful?
Which operational systems do you configure software setups for?

We construct scalable custom cloud networks, specialized local systems, SaaS dashboard engines, and complex operational ERP platforms.


Was this page helpful?
How is custom code documentation structured?

We deliver well-commented code repositories, clean Swagger API layouts, and complete operation manuals for internal training ease.


Was this page helpful?
Do we completely own the system source files?

Yes, complete IP rights and source files are fully signed over to your firm immediately upon completing the project milestones.


Was this page helpful?

AI Solutions

What Generative AI features can you build into existing platforms?

We integrate LLM-based writing assistants, automated media creators, custom chat interfaces, and complex database analytics scripts.


Was this page helpful?
Do we need deep internal technical skills to operate these models?

Not at all. We build easy-to-use no-code dashboard interfaces so team members can run automations without needing manual code knowledge.


Was this page helpful?
How do you protect business privacy during AI iterations?

We setup secure private API nodes and self-contained isolated servers to ensure business processing logs never leak into public models.


Was this page helpful?
Can your tools analyze customer intent patterns?

Yes, we build predictive analytics engines that track historical data and convert behavioral patterns into useful customer insights.


Was this page helpful?
What is the timeline for completing a custom bot integration?

Basic chatbot configurations can go live in 2 to 3 weeks, while custom neural models require detailed 8 to 12 week project scopes.


Was this page helpful?

Cloud Services

Which cloud networks do your certified teams support?

We manage architecture environments across AWS, Google Cloud, and Microsoft Azure infrastructure smoothly.


Was this page helpful?
Do you offer domain booking and custom server registration?

Yes. We completely manage the setup process including domains, high-speed hosting plans, corporate mail frameworks, and secure SSL panels.


Was this page helpful?
How do server load monitors protect applications against crashing?

We implement automated auto-scaling rules that spin up additional virtual server instances during sudden web traffic spikes.


Was this page helpful?
How often are system cloud backups generated?

We configure automated hourly or nightly snapshot scripts that store isolated, encrypted copies of databases across multiple geographic regions.


Was this page helpful?
Can you migrate local architectures to the cloud without data loss?

Yes. We map your data structures meticulously, testing connections in staging environments before routing production channels to avoid system downtime.


Was this page helpful?

Digital Marketing

What growth metrics do your marketing campaigns focus on?

We track key performance indicators including lower acquisition costs, verified lead quality metrics, click patterns, and digital conversion rates.


Was this page helpful?
Do you manage paid ad networks directly?

Yes. We plan and manage performance ad placements across channels like Google Search, Meta platforms, LinkedIn profiles, and programmatic networks.


Was this page helpful?
How do you structure audience segmentation parameters?

We build clean customer profiles based on geographic locations, verified industry verticals, clear purchase habits, and explicit user intent metrics.


Was this page helpful?
Do you create short-form promotional media assets?

Yes, our teams edit optimized short-form promotional videos built specifically to drive user reach on reels, shorts, and social feeds.


Was this page helpful?
How often are campaign performance sheets updated?

We share transparent analytical growth charts bi-weekly, alongside monthly dashboard strategy alignment checkins.


Was this page helpful?

SEO

What is included in the Makes360 Technical SEO audit?

We optimize page index statuses, correct script structures to improve page performance, review layout shift metrics, and map structured schema markers.


Was this page helpful?
How long does it take to see noticeable organic search growth?

Technical enhancements typically display search index improvements in 4 to 6 weeks, with competitive domain keywords ranking within 4 to 6 months.


Was this page helpful?
Do you perform local search optimization metrics?

Yes. We specialize in optimizing Google Business Profiles, managing geographic citations, and driving visibility for local search intent.


Was this page helpful?
Do you handle continuous industry article and blog writing?

Yes, our writing team crafts keyword-optimized copy designed to establish authority and drive long-tail search traffic to your platform.


Was this page helpful?
How do you manage toxic backlink issues?

We run monthly link profile reviews, systematically identifying and disavowing low-quality or unnatural tracking sources to safeguard your domain health.


Was this page helpful?

Branding

What deliverables are included in a full branding suite?

We deliver comprehensive identity guidelines, vector logo files, official type stack choices, component color rules, and digital asset templates.


Was this page helpful?
Do we receive the original design layers and vector assets?

Yes, all project master source files (including Figma workspaces and high-res vector formats) are securely delivered to you upon project closure.


Was this page helpful?
Can you assist us with modernizing an existing company image?

Yes, our creative team balances your historical brand equity with modern visual styles to improve market relevance across digital channels.


Was this page helpful?
What is the research workflow for competitive brand designs?

We map visual patterns across your competition, ensuring your interface design stands out while maintaining industry user patterns.


Was this page helpful?
Do you design print packaging and corporate stationary?

Yes, we provide print-ready, high-resolution layout assets for office business packages, banners, card sets, and commercial product boxes.


Was this page helpful?

Pricing

What are the pricing scales for custom web projects?

Standard web developments range from 15,000 to 80,000 INR based on database layout complexities and specific custom features.


Was this page helpful?
Do you offer a verified project refund policy?

Yes, we provide an absolute, transparent 30-day money-back guarantee if our milestones do not match the agreed-upon project criteria.


Was this page helpful?
Are there hidden server setup fees?

No. Every line item including hosting tools, API connections, and software license variables is clearly detailed in our scope proposals.


Was this page helpful?
Do you offer discounted rates for long-term contract setups?

Yes, structured long-term partnerships and dedicated rolling sprint allocations feature reduced monthly retainer rates.


Was this page helpful?
Can we adjust project scopes after development begins?

Yes, extra functions are easily mapped into secondary phase scopes using clear addendum budget steps to keep development moving forward smoothly.


Was this page helpful?

Project Process

What are the main delivery stages at Makes360?

We manage development across three core stages: 1) Discover & Define target targets, 2) Design & Build agile component code, and 3) Launch & Grow market performance.


Was this page helpful?
Where do we track active development updates?

You receive personal credentials to access your secure Makes360 Client Portal, where you can easily review task charts, download documents, and check milestone updates.


Was this page helpful?
How are project timeline delays managed?

We utilize weekly sprint logs and structured checkins to identify bottlenecks early, adjusting developer resources dynamically to keep launch schedules on track.


Was this page helpful?
Do we review visual mockups before developers begin coding?

Yes. We deliver interactive Figma user-journey wireframes for your review, and we only begin coding once the UI/UX designs are fully approved.


Was this page helpful?
What testing protocols do you run before launch?

We run comprehensive device compatibility sweeps, secure API connection validations, code performance benchmarking, and guided user acceptance sessions.


Was this page helpful?

Support & Maintenance

What is included in the website maintenance plan?

Our maintenance covers continuous content updates, plugin security upgrades, backup checks, and rapid code bug resolutions.


Was this page helpful?
How can we contact technical support teams?

You can instantly reach our official 24x7 support line at +91 91321 03210 or by emailing our team at hello@makes360.com.


Was this page helpful?
What is the guaranteed response time for urgent system bugs?

Critical workflow blockers receive priority handling under our standard SLAs, with engineering responses initiated within 2 hours.


Was this page helpful?
Do you monitor platform performance metrics post-launch?

Yes, our systems run continuous tracking routines to watch page response metrics, server storage metrics, and unexpected script anomalies.


Was this page helpful?
Can we renew maintenance agreements on a monthly basis?

We offer highly flexible monthly upkeep agreements as well as discounted yearly support cycles to align with your business goals.


Was this page helpful?

Security

Is Makes360 an officially certified technology firm?

Yes, Makes360 is an ISO 9001:2015 certified company, officially recognized by NITI Aayog, Startup India, and the DPIIT under the Government of India.


Was this page helpful?
How do you protect project information and concept ideas?

We establish comprehensive legally binding Non-Disclosure Agreements (NDAs) before reviewing any custom architecture specifications.


Was this page helpful?
How are transaction procedures secured against payment risks?

All client billing procedures are routed through secure, encrypted payment systems (like Razorpay) supporting secure multi-factor authentication steps.


Was this page helpful?
Do you build security patches directly into code bases?

We build clean security steps directly into the code structure, utilizing strong cross-site script prevention tools and strict SSL setups.


Was this page helpful?
How do you handle security vulnerabilities detected after deployment?

Our security response patch workflows deploy immediate system corrections, closing configuration loops without causing functional platform down-time.


Was this page helpful?

Careers

Is Makes360 a certified workplace?

Yes, Makes360 is officially certified as a **Great Place to Work**, maintaining high ratings across employee satisfaction indexes on Clutch and Glassdoor.


Was this page helpful?
What operational engineering profiles do you regularly hire for?

We frequently expand teams across Full-Stack engineering stacks (React, Node, Laravel), specialized UI/UX product design, and DevOps roles.


Was this page helpful?
Do you offer fully remote work opportunities?

We operate using flexible workplace strategies, supporting on-site roles at our Mohali office alongside hybrid and fully remote engineering positions globally.


Was this page helpful?
What is the interview procedure for engineering roles?

Our interview process includes an initial screening call, a practical technical review assignment, and a final architecture review discussion with our management team.


Was this page helpful?
Where should we forward technical application portfolios?

You can submit your updated resume and portfolio directly to our recruitment team at hr@makes360.com.


Was this page helpful?
Still have questions?

Can't find the answer you're looking for? Our team is happy to help.